Refund policy
Last updated: October 31, 2026
At Scout Hub, your satisfaction matters to us. We want you to shop with confidence, which is why we offer a 30-Day Return Policy on eligible purchases.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in its original condition, unused, with any original tags, accessories, and packaging included.
To request a return, please contact us at support@scouthub.store within 30 days of receiving your order.
Please do not send items back without contacting our support team first. We will provide return instructions and the appropriate return address.
Damaged, Defective, or Incorrect Items
We carefully select our products and want every order to arrive as expected.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@scouthub.store.
Include your order number, a brief description of the issue, and photographs where possible.
Our team will review your request and arrange an appropriate solution, including a replacement or refund where applicable.
Your statutory consumer rights are not affected.
Return Shipping Costs
For change-of-mind returns under our voluntary 30-day policy, customers are responsible for return shipping costs unless we confirm otherwise.
If your return is due to an incorrect, defective, or damaged product, we will cover reasonable return shipping costs where required by applicable law.
Original shipping charges are generally non-refundable for voluntary returns, except where required by law.
Non-Returnable Items
Certain products may not be eligible for voluntary returns, including:
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Used or significantly damaged products.
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Personal care or hygiene products with broken hygiene seals, where applicable.
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Perishable goods or customized products.
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Gift cards and other items specifically identified as non-returnable before purchase.
These exclusions do not affect your statutory rights, including rights relating to faulty or misdescribed goods.
Exchanges
If you would like to exchange an item, please contact support@scouthub.store.
Exchanges are subject to product availability and return eligibility.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, unless otherwise agreed or required by law.
We aim to process approved voluntary return refunds within 10 business days after receiving and inspecting the returned item.
Please allow additional time for your bank or payment provider to process the transaction.
Statutory cancellation refunds will be processed within the deadlines required by applicable law.
United Kingdom & European Union Customers
Customers in the United Kingdom and European Union may have additional rights under applicable consumer protection laws.
For most eligible online purchases, consumers have a statutory right to cancel within 14 days after receiving their goods, subject to legal exceptions.
After notifying us of a statutory cancellation, you generally have another 14 days to return the goods.
Where required by law, we will refund the purchase price and the cost of standard delivery. Additional premium or express shipping charges may not be refundable.
Refunds for statutory cancellations will be issued within the legally required timeframe. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.
Our voluntary 30-Day Return Policy provides additional flexibility and does not replace or restrict your statutory rights.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at support@scouthub.store.
We will do our best to accommodate cancellation requests before an order is processed or dispatched.
If your order has already shipped, you may still be eligible for a return or statutory cancellation.
Contact Us
For returns, refunds, exchanges, cancellations, or questions about your order, please contact:
Scout Hub
Email: support@scouthub.store
Website: https://scouthub.store
Our customer support team is here to help make your shopping experience as smooth as possible.
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